Refund Policy
2026-09-14 · 陈永涛 (Chen Yongtao)
Single-result purchases
Once a purchased result has been successfully generated and made accessible to you, we do not offer discretionary refunds solely for a change of mind or personal preference. Generation alone does not establish delivery if you cannot access the result.
Consumer rights and service problems
This policy does not exclude statutory consumer rights, guarantees, or remedies. Successful generation does not prove that all applicable guarantees have been met. If payment was taken but access was not delivered, you were charged twice for the same purchase, or the service has a problem that entitles you to a remedy under applicable law, contact support. Appropriate remedies may include restoring access, providing the service again, or a refund, depending on the circumstances and applicable law.
How to request help
Email support@quietroom.life with your order reference, purchase email, and a brief description of the payment or delivery problem. Do not send passwords, verification codes, full card details, identity documents, or unnecessary private relationship narratives. We will investigate and explain the next steps. Refund processing and arrival times depend on the payment provider and will be confirmed when a refund is arranged; no fixed arrival time is promised here.
Taiwan and scope
We do not currently claim an exception to Taiwan’s statutory seven-day withdrawal right. Any legally applicable digital-service exception requires appropriate prior disclosure and consent before service begins. This policy covers single-result purchases only; subscriptions and multi-result packages are not offered at launch.