Contact, reports and appeals
2026-09-14 · 陈永涛 (Chen Yongtao)
How to reach us
Chen Yongtao personally handles support, content reports and appeals. Replies currently come from the operator’s Gmail address and will identify themselves as Quietroom support; domain-address sending is not yet configured.
What to include
Briefly describe the issue, when it occurred, the language used, and the result ID if available. Include only the relevant redacted excerpt when necessary. You may report harmful content, mistaken safety blocks, privacy or intellectual-property concerns, and delivery problems.
Do not send passwords, verification codes, full payment-card details, unrelated identity documents, or illegal images or videos. For suspected child sexual exploitation, provide only a minimal description and identifying reference, not the material itself.
Response target and appeals
We aim to send a first human response to reports and appeals within three business days. Business days are Monday to Friday in China Standard Time (UTC+8), excluding public holidays in China. This is a first-response target, not a resolution deadline. Complex cases may take longer; we will explain the next steps in our response.
To appeal a decision, reply to the same email thread with any additional relevant facts. Reviews are handled by the operator, not an independent third-party tribunal. A human review does not bypass automated safety checks or guarantee a particular outcome.
Handling report information
Email reaches the operator through ImprovMX forwarding and Gmail. Provide only information needed to review the issue. Ordinary report materials are manually reviewed for deletion or de-identification 90 days after closure, except unresolved disputes or information that must be retained by law. Necessary de-identified handling records may be retained. Cleanup is manual, not automatic; copies and logs held by email providers must be considered separately.